Refund rules for POP CREATOR subscriptions, Unlimited plans, credit packages, AI generation services, and billing issues.
2026/08/13
Thank you for choosing POP CREATOR, operated by CURIOMIND LTD.
This Refund Policy explains the refund terms that apply to POP CREATOR subscriptions, Unlimited plans, credit packages, and other paid AI generation services. It should be read together with our Terms of Service. If there is a conflict, the Terms of Service apply to the extent permitted by law.
Nothing in this Policy limits any refund, cancellation, withdrawal, or other consumer right that cannot lawfully be excluded in your jurisdiction.
You may submit an eligible refund request within 10 DAYS of the relevant purchase. Submitting a request does not guarantee approval. Eligibility depends on the type of purchase, whether paid benefits have been used, and applicable law.
Unused Credits purchased as a one-time credit package may be eligible for a refund if the request is submitted within 10 days of purchase.
Consumed Credits and the portion of a package used for submitted, processed, or completed AI generations are non-refundable. An approved partial refund may be limited to the unused purchased Credit balance and may be reduced by payment processing fees, taxes, currency conversion costs, promotional discounts, third-party costs, or other non-refundable costs permitted by law.
Free, promotional, trial, registration, daily, Subscription, bonus, or replacement Credits have no cash value and are not refundable, transferable, or exchangeable for money unless we expressly state otherwise.
A first monthly or annual Subscription purchase may be eligible for a full refund if the request is submitted within 10 days and none of the following paid benefits has been used:
Once any paid Subscription benefit has been used, the Subscription payment is generally non-refundable. We may review exceptional cases in good faith, but are not required to issue a full or prorated refund unless applicable law requires it.
Monthly and annual Subscriptions renew automatically until cancelled. You may cancel future renewal through the billing portal in your account settings. Cancellation takes effect at the end of the current paid billing period and does not normally produce a refund for the current period.
Renewal charges, partially used billing periods, downgrades, and unused Subscription benefits are generally non-refundable. Annual plans are charged for the full year in advance and are not normally refunded or prorated based on remaining months.
Cancelling a Subscription stops future renewal but generally allows you to use the applicable benefits until the end of the current paid period, subject to the Terms of Service. Subscription Credits and Unlimited access expire as described in the applicable plan and Terms.
Unlimited plans provide eligible generation without a fixed generation-count cap or deduction of base Credits, subject to eligible models and settings, concurrency limits, service capacity, and our Fair Use Policy.
Use of any Unlimited generation counts as use of a paid Subscription benefit. Temporary queuing, fair-use rate limiting, changes in processing time, or temporary provider capacity constraints do not by themselves create a right to a refund. If a material outage prevents meaningful use of the paid Service for an extended period, contact us and we will review the circumstances in good faith.
AI generation consumes computational resources. Credits may be deducted when a request is submitted, processed, completed, or reaches the billing event displayed in the product.
Consumed Credits, Unlimited generations, and completed generation fees are generally non-refundable. Failed, blocked, cancelled, timed-out, or partially completed tasks are handled according to the billing rules shown in the product and the circumstances of the request. If you believe Credits were deducted incorrectly, contact support with the relevant task details so we can investigate and, where appropriate, restore Credits.
Contact us promptly if you believe a charge was duplicated, unauthorized, or caused by a billing error. We may ask for account, order, and payment information reasonably needed to investigate. Verified duplicate or incorrect charges will be corrected or refunded as appropriate. Unauthorized charges are also subject to the rights and procedures provided by your payment provider and applicable law.
Email [email protected] and include:
Do not send full card numbers, passwords, government IDs, or other unnecessary sensitive information.
We generally review a complete request within 7 BUSINESS DAYS. Additional investigation may take longer where fraud, unauthorized access, a payment dispute, or missing information is involved.
Approved refunds are normally issued to the original payment method. The time for funds to appear depends on the payment provider, card network, bank, payment method, and region. We cannot guarantee bank or card-network processing time after a refund is issued.
We may deny a discretionary refund where we reasonably suspect fraud, account sharing, unauthorized automation, abuse of Unlimited access, promotion abuse, chargeback abuse, material violation of our Terms, or an attempt to obtain free generation through repeated purchases and refund requests.
If a chargeback, dispute, reversal, or payment failure occurs, we may restrict the account, freeze Credits, pause generation access, or remove unpaid benefits while the matter is investigated. This does not limit your right to raise a genuine dispute with your payment provider.
POP CREATOR is operated by CURIOMIND LTD, 71-75 Shelton Street, Covent Garden, London, United Kingdom. For refund or billing questions, contact [email protected].
